by Grazel Gueco | Jan 6, 2023 | Uncategorized
As the world becomes increasingly connected, the role of community management is only going to become more important. From online forums and social media to in-person meetups and events, communities provide a space for people to come together, share ideas, and support...
by Grazel Gueco | Dec 16, 2022 | Uncategorized
As a community manager, you probably know that managing a community can be both rewarding and challenging. You’re the one who keeps the community vibrant, engaged, and growing. But with great power comes great responsibility, and there are some common challenges...
by Grazel Gueco | Dec 9, 2022 | Uncategorized
As a community manager, empathy is one of the most important qualities you can possess. At its core, empathy is the ability to understand and share the feelings of others. It’s not just about feeling sorry for someone or feeling the same emotions...
by Shun Bueno | Dec 6, 2022 | Uncategorized
Have you ever tried reaching out to a brand and received a bot-like response? Frustrating, right? Giving canned responses to all your customers can make you sound insincere and robotic, and this can cause your customers to feel disengaged and lose interest in your...
by Grazel Gueco | Nov 29, 2022 | Uncategorized
A brand’s audience demands all the attention, love, and care to start and maintain a good relationship. When community managers answer to those demands, customers stay. Or the brand can leave them high and dry and they, well, leave. (It’s a two-way...
by Shun Bueno | Oct 31, 2022 | Uncategorized
Community managers are the frontline when it comes to dealing with customers. While most customers are pleasant and understanding, there are always a few who are difficult to deal with. Nearly all community managers must handle difficult customers at some point on a...
Recent Comments