We monitor and listen to what your community has to say.
No matter what platform or type of community we manage, we always make it a point to check in. We identify and learn all about your community so we can talk to them in their own language. When we engage with your community, we want your customers to feel like they’re talking to a trusted friend.
We have developed the best practices of community management through research and experience.
We use proven inbound community management techniques to support your customers and address their concerns so that they feel a sense of belonging. To take it up a notch and achieve further reach, we’ve also developed unique outbound community management strategies wherein we engage with topics and trends related to your brand or community. By extending the conversation with our fans and followers, we can initiate comments from other people, creating more discussion around your brand. We’ve developed unique outbound strategies which have proven to be effective and successful in acquiring new customers.
When a customer provides feedback, no matter if it’s negative or positive, we make it a point to acknowledge their presence.
We want everyone in your community to feel like their voice matters. Through nurturing all kinds of connections, we’re able to strengthen your community.
We review data and analyse insights regularly to determine the success of our community strategy.
Each month, you’ll receive a report to track your engagement performance, fan highlights and suggestions to improve next month’s performance.
By engaging us, we trust that you trust us.
Acting as the voice of your brand, we always put our best selves forward and we are credible with our responses. Prior to starting on your brand, we’ll have known your brand from the inside out. We will work with you closely on getting that tone of voice and image right before we work on anything. It is important for you to trust us and the work we do.
Great community management sparks conversations with your audience.
Each community is unique, which is why we develop unique approaches for different platforms or channels. As we want to be constantly engaging our community, we are always exploring new ways to spark conversations with our audience.