by Shun Bueno | Dec 6, 2022 | Uncategorized
Have you ever tried reaching out to a brand and received a bot-like response? Frustrating, right? Giving canned responses to all your customers can make you sound insincere and robotic, and this can cause your customers to feel disengaged and lose interest in your...
by Shun Bueno | Oct 31, 2022 | Uncategorized
Community managers are the frontline when it comes to dealing with customers. While most customers are pleasant and understanding, there are always a few who are difficult to deal with. Nearly all community managers must handle difficult customers at some point on a...
by Shun Bueno | Oct 10, 2022 | Uncategorized
Have you ever thought about what your brand would sound and look like if it was a person? Imagine a customer engaging with your brand. The way you speak to them paints a picture in their head of what your brand looks like— that’s the power of having a Tone of...
by Shun Bueno | Sep 26, 2022 | Uncategorized
Memes have taken over the internet and now became its language. They’re a piece of content that typically exists to make fun of something or to express an opinion, and most of the time are humorous or satirical. Images, videos, catchphrases, or even just words,...
by Shun Bueno | Sep 16, 2022 | Uncategorized
As a community manager, you deal with a ton of inquiries and engage in hundreds of conversations every single day. You are tasked to manage a community (or a few), ensuring that it remains a positive environment for its members. This can be a lot of work and...
Recent Comments