by Bon Miller | Jul 28, 2022 | Uncategorized
Nowadays, people are bombarded with thousands of content and messages on social media. WIth this never ending stream of data and content, social media users are getting more picky about who and what brands they interact with, and are becoming more aware of what type...
by Bon Miller | Jul 22, 2022 | Community Management
When community management is done right – efficiently and effectively – it will be a key asset to your business. Aside from creating customer relationships, engaging audiences and presenting your brand in the best possible light, community management is...
by Bon Miller | Jun 24, 2022 | Uncategorized
Most people don’t realise how much work goes into community management and building a great online community. Some may think that community managers just moderate comments, respond to customers and script some feedback, but that’s just the tip of a very big iceberg....
by Bon Miller | Jun 17, 2022 | Community Management, Customer Service
Great customer service entails superior communication skills and a lot of empathy. Most of the time whenever customers complain, they just want to be heard or just expect some help. Customers ultimately want the person at the end of the line to listen and provide a...
by Bon Miller | May 20, 2022 | Community Management, Customer Service
All companies strive to achieve a positive brand image and an authentic connection with customers. That’s why it makes sense for them to invest in social media marketing and community management services that enable them to engage with their customers and address...
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