by Bon Miller | May 13, 2022 | Community Management, Customer Service
Exceptional customer service goes beyond the sales talk, closing the purchase and thanking them for shopping. It takes a lot of work to connect with customers in a genuine and passionate way that will create brand loyalty for life. It’s about anticipating their needs,...
by Bon Miller | Apr 8, 2022 | Uncategorized
If you ask anyone who is working in customer service what they enjoy most about their profession, they will quickly respond, “It’s the people.” Customer service is a people industry, and there is no better area of customer service to learn about the...
by Bon Miller | Mar 30, 2022 | Customer Service
1. Hug Your Haters: How to Embrace Complaints and Keep Your Customers Source: Amazon Hug Your Haters provides an overview on how to deal with negative criticism effectively. The book discusses the many types of complaints and complaints-makers, why customers lash out,...
by Bon Miller | Mar 25, 2022 | Community Management
Until recently, marketers overlooked the need for social communities. They didn’t know the importance of tapping into this powerful medium to grow their brand. The landscape is now changing. Leading organisations leverage social communities to build...
by Bon Miller | Mar 8, 2022 | Uncategorized
The current customer is a highly connected individual who has numerous options. It makes social customer service a significant competitive advantage for businesses. It would be best to offer a seamless customer experience across the various communications channels...
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