by Tess | Aug 10, 2023 | Community Management
Privacy and Security Challenges in Social Media Community Management and How To Manage It Privacy and Security Challenges in Social Media Community Management and How To Manage It Social media has become a powerful tool for businesses and individuals alike. However,...
by Tess | Apr 28, 2023 | Community Management
How to Manage a Social Media Crisis: The Ultimate Guide to Crisis Management Whether you’re a startup, a small business, or a big corporation, you never know when the universe will conspire against you and throw a wrench in your plans. And in this digital age,...
by Bon Miller | Jul 22, 2022 | Community Management
When community management is done right – efficiently and effectively – it will be a key asset to your business. Aside from creating customer relationships, engaging audiences and presenting your brand in the best possible light, community management is...
by Bon Miller | Jun 17, 2022 | Community Management, Customer Service
Great customer service entails superior communication skills and a lot of empathy. Most of the time whenever customers complain, they just want to be heard or just expect some help. Customers ultimately want the person at the end of the line to listen and provide a...
by Bon Miller | May 20, 2022 | Community Management, Customer Service
All companies strive to achieve a positive brand image and an authentic connection with customers. That’s why it makes sense for them to invest in social media marketing and community management services that enable them to engage with their customers and address...
by Bon Miller | May 13, 2022 | Community Management, Customer Service
Exceptional customer service goes beyond the sales talk, closing the purchase and thanking them for shopping. It takes a lot of work to connect with customers in a genuine and passionate way that will create brand loyalty for life. It’s about anticipating their needs,...
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