by Bon Miller | Jun 17, 2022 | Community Management, Customer Service
Great customer service entails superior communication skills and a lot of empathy. Most of the time whenever customers complain, they just want to be heard or just expect some help. Customers ultimately want the person at the end of the line to listen and provide a...
by Bon Miller | May 20, 2022 | Community Management, Customer Service
All companies strive to achieve a positive brand image and an authentic connection with customers. That’s why it makes sense for them to invest in social media marketing and community management services that enable them to engage with their customers and address...
by Bon Miller | May 13, 2022 | Community Management, Customer Service
Exceptional customer service goes beyond the sales talk, closing the purchase and thanking them for shopping. It takes a lot of work to connect with customers in a genuine and passionate way that will create brand loyalty for life. It’s about anticipating their needs,...
by Bon Miller | Mar 30, 2022 | Customer Service
1. Hug Your Haters: How to Embrace Complaints and Keep Your Customers Source: Amazon Hug Your Haters provides an overview on how to deal with negative criticism effectively. The book discusses the many types of complaints and complaints-makers, why customers lash out,...
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