by Grazel Gueco | Mar 3, 2022 | Uncategorized
We might not agree with these customer service practices, but reading through them gave us quite the laugh. Here’s a list of customer service interactions that were so wrong, we just had to share. 1. When in doubt, gaslight The seller be like: 2. Some customers...
by Grazel Gueco | Feb 1, 2022 | Uncategorized
Do you know that 58% of consumers prefer communicating with their preferred brands through social media? Customers feel safe seeking support on social media platforms from brands they already trust. Your online presence should enable you to maintain a strong...
by Grazel Gueco | Jan 25, 2022 | Uncategorized
For many brands, social media is a whole new realm of customer service. Who knew, when the first Tweet was created, that this would become one of the business world’s most lively sources of customer interaction? Today, customers who want a response are more...
by Grazel Gueco | Jan 18, 2022 | Uncategorized
Everyone loves a responsible brand. We like brands that design safe products and eco-conscious brands that make green business choices. As a whole, we also like brands that “take responsibility” when something goes wrong. When it comes to handling your...
by Grazel Gueco | Dec 14, 2021 | Uncategorized
We can agree that social media marketing is crucial for our brand’s awareness and enhancing customer engagement in this digital age. Any change in social media algorithms can severely impact your brand’s awareness. Despite this seemingly “grim”...
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